OnePlus is addressing the ‘green line’ issue affecting some of its OLED displays by offering a lifetime screen warranty exclusively for users in India. This problem, characterized by a vertical green line on the screen, has been a common concern among users.
Reports from Android Authority confirm that OnePlus will extend a lifetime screen warranty to smartphones exhibiting the ‘green line’ problem. The initiative is currently available only for Indian users. Impacted devices will be eligible for a complimentary screen replacement. Furthermore, users with affected older models like OnePlus 8, OnePlus 8T, OnePlus 9, and OnePlus 9R will receive a voucher worth up to Rs 25,500. This voucher facilitates easy exchange for a new OnePlus device. The information was originally shared by a Telegram user known as ‘@docnok63.‘ There’s an additional incentive if the affected device is replaced with the exclusive Indian model, OnePlus 10R.
In a statement, OnePlus acknowledged the inconvenience caused to affected users and expressed regret for it. The company is encouraging users to visit OnePlus service centers for diagnosis and is committed to offering free screen replacements for all devices impacted by the ‘green line’ issue. For certain OnePlus 8 and 9 Series devices, they are also providing a voucher that allows users to upgrade to a new OnePlus device by covering a portion of the device’s value. To address the situation, OnePlus is now introducing a lifetime screen warranty for all affected devices.
While this step is likely to alleviate concerns for users experiencing the ‘green line’ issue, specifics about which OnePlus models are affected and the exact criteria for screen replacement are not provided in the current information. The gesture reflects OnePlus’ dedication to customer satisfaction and could help foster stronger customer loyalty. However, it’s important for users to refer to official OnePlus channels or reach out to customer support for the most accurate and up-to-date information regarding this warranty program.
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